Refund Policy

7-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 7 days of their first payment. To request a refund, contact us at billing@sentinelcloud.org within 7 days of your subscription start date.

Monthly Subscriptions

After the 7-day guarantee period, monthly subscriptions are non-refundable. When you cancel your subscription:

• Your access continues until the end of the current billing period
• You will not be charged for the following month
• No partial refunds are issued for unused days in a billing period

Eligible Refund Situations

Outside the 7-day window, we may issue refunds in the following situations:

• Extended service outages exceeding 24 hours not covered by scheduled maintenance
• Duplicate charges due to billing errors
• Charges made after a confirmed cancellation
• Technical issues that made the service completely unusable for more than 72 hours

Vendor Services

SentinelCloud is a platform that connects clients with independent security vendors. Refunds for vendor services (on-site visits, installations, repairs) are handled directly between the client and vendor. SentinelCloud is not responsible for refunding vendor service fees.

How to Request a Refund

To request a refund, please contact us:

• 📧 Email: billing@sentinelcloud.org
• Include your account email and reason for the refund request
• Refunds are processed within 5-10 business days
• Refunds are issued to the original payment method

Contact

For billing questions, contact us at:
📧 billing@sentinelcloud.org